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X-WR-CALNAME:Opus Kinetic
X-ORIGINAL-URL:https://www.opuskinetic.com
X-WR-CALDESC:Events for Opus Kinetic
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DTSTART;VALUE=DATE:20161017
DTEND;VALUE=DATE:20161018
DTSTAMP:20260411T040749
CREATED:20170623T081918Z
LAST-MODIFIED:20211220T021053Z
UID:10000156-1476662400-1476748799@www.opuskinetic.com
SUMMARY:Implementing & Managing Successful Service Level Agreements
DESCRIPTION:Overview\nA Gartner Group report on SLAs & services management states “ . . . SLAs are a powerful aid in building partnerships with customers\, assuring customer input to IT planning and providing a measurement base for IS performance”. In addition\, studies over the last fifteen years have found that organisations with effective services management and SLAs outperform those that don’t – a key success factor in today’s post-GFC world. \nThe problem however\, is making sure you’ve got the right SLA with the right services for the right customer at the right time. Poorly structured SLAs and poorly defined services can impact on organisations achieving their business objectives\, cost them hundreds of thousands of dollars\, and generate disgruntled end users of those services. This 2 day seminar will give all you need to know to design\, develop\, implement and manage world class SLAs for your organisation. It will also show you how to identify\, define and deliver services that are not only agile but give your organisation sustainable competitive advantage. \n\nWho Should Attend\n\nCEO\n COO / Operations Manager\nCFO / VP Finance\nFinance Director\nCIO / IT Manager\nGeneral Manager\nService Delivery Manager\nCustomer Support Manager\nCustomer Service Manager\nTechnical Support Manager\nPlanning Manager\nQuality Manager\nProject Manager\nVendor Manager\nBusiness Process Manager\nOutsourcing Manager\nHR Manager\n\n\nKey Learning Objectives\n\nUnderstand the strategic importance of SLAs and services management for your organization.\n Discover how to structure an SLA that is effective and powerful yet easy to manage.\nIdentify which services your organisation should be offering to build agility in the SLA.\nLearn how to define services using the ten components and 3 “C”s – Clear\, Concise & Comprehensive.\nAscertain whether your organisation is ready for SLAs – what you should look for.\nBuild world class SLAs and establish where & how to source your services for cost effectiveness.\nManage your services and SLAs for sustainable competitive advantage using well proven techniques\nEffectively monitor and measure service delivery performance and quality using SERVQUAL – a well proven methodology for measuring service        quality.\n\n  \nEndorsed by: \n      \n  \n \nOur definitive portal\, The Power Times provides information and news on power generation\, transmission and distribution entities. There is in-depth coverage of projects\, contracts and business news\, to technological innovations and improvements\, and to future market trends. We offer technology-focused e-newsletters\, company search via online product and company directories. Other facilities include job postings\, events calendar\, interactive news commentary\, blogging\, social media connections\, technology basics and much more. \n  \n \nWe are\, The Hotel Times an online hospitality news portal to provide quality information to hoteliers and industry consultants. The portal serves a worldwide audience of hospitality professionals\, providing them with both daily updated content and interactive services. The site offers industry news\, multimedia streamed features\, discussion platforms\, a recruitment center\, a supplier marketplace and several focus areas in areas such as technology and sales & marketing. \n  \n \nThe Pharma Times portal provides pharmacists\, pharmacy technicians\, and others in the industry with the most comprehensive suite of web-based tools and pharma information available. The vast pharmaceutical and biotech industry is comprehensively covered to keep you up-to-date on breaking news\, company announcements\, trends and analysis. \n  \n \nThe SME Times portal present articles that provide actionable information for small business owners and their employees\, and aspiring entrepreneurs. Profiles of entrepreneurs will be inspirational making you learn how to be one and progress to the next level. Our support to the small business community has resulted in an online discussion forum to share ideas and knowledge\, ask questions\, find help and encourage each other. \n  \n \nThe Property Times presents real estate news\, information\, advice\, research\, opinion and commentary for industry professionals and consumers alike. We are dedicated to sharing input from industry professionals\, articles on breaking news\, and statistics showing exactly what’s going on in the market. With up-to-date news published by our organization\, investors stay informed on local and national trends. Thus a more informed decision leads to making higher net returns. \n\nFor further information of this course\, please email to info@opuskinetic.com
URL:https://www.opuskinetic.com/training/implementing-managing-successful-service-level-agreements-4/
LOCATION:Hong Kong\, Hong Kong
CATEGORIES:Contracts,Procurement
GEO:22.396428;114.109497
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