Posts Tagged ‘service level agreement’
How To Develop SLAs?
In today’s business climate, management are on the quest to tighten budgets and pressure on resources. Several public and private organisations (including local authorities) are outsourcing services to external organisations under ‘service level agreements’ or ‘service level contracts’. SLA (Service Level Agreement) is defined as a contract between a service provider and a customer.…Read More
Implementing An Effective Service Level Agreement
A Service Level Agreement (SLA) is a negotiated agreement designed to create a common understanding about services, priorities and responsibilities. This is a useful tool that can help service providers and their customers better manage their expectations of each other. A good and properly created SLA takes effort and a certain level of rapport between…Read More