Why Choose this Training Course

Regardless of industry type or sector, accident statistics appear to be dominated by the contribution of human error. This is hardly surprising since humans are involved in the design, construction, maintenance, operation and management of complex socio-technical systems across any safety critical industry such as aviation, surface transportation, mining, construction, oil and gas, power and water utilities, essential and emergency services and healthcare service delivery. While human error is a normal part of our human makeup, the consequences of errors in any industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action. The cost of human error in the workplace is also considerable:

• BP estimated that the Deepwater Horizon oil spill resulted in costs that exceeded USD $40 billion.
• According to the International Air Transport Association (IATA), airports have estimated that ramp accidents cost over USD $10 billion each year.
• The Flight Safety Foundation report that over 38,000 commercial aircraft land in an unstable condition every year, causing potential maintenance and inspection delays.
• In healthcare the direct medical costs of preventable clinical incidents arising from human error, have been estimated at $2 billion each year in Australia.

This highly practical human factors and error management training will equip participants with a sound understanding of con-temporary human factors issues facing any safety critical industry. Whether you are a safety manager, accident investigator or CEO, our human factors and error management training will provide you with an opportunity to understand the cause and consequences of human error and assist you with identifying practical strategies to design error tolerant solutions. Several practical case studies presented throughout will reinforce generic human factors issues and management solutions across various industries. A comprehensive suite of practical tools, templates and resources are provided to take back and apply in your own workplace.

Who Should Attend

• Executives and Senior Managers
• Team leaders and supervisors
• Human Resource Managers
• Environmental managers
• WHS and injury management personnel
• Safety Investigators/Auditors
• Safety Regulators
• Quality, risk, compliance and assurance managers

Key Learning Objectives

• Understand the evolution of human factors, its current scope and how it may contribute to addressing future challenges in the modern workplace
• Understand the relationship between human factors and human reliability
• Understand human error within the context of workplace event investigations
• Address human performance limitations that may impact effective decision making and increase the probability of error occurrence
• Understand the impact of design on human performance and the pros and cons of automation and advanced technology
• Identify social and cultural influences that may shape human performance, including the practical application of a fair and just culture approach to consequence management
• Adopt a proactive human factors analysis approach to identify the triggers that may lead to a potential workplace accident and fix conditions before they cause problems
• Incorporate practical proactive error management strategies within the workplace

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