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Crisis Management Case Studies

Estimated reading time: 4 minutes   Crisis management is an important skill all leaders and spokesperson need to have. While minor situations arise regularly in the course of business, larger scale issues can end careers and destroy entire organisations if handled incorrectly. A communication crisis today comes in many forms, from a data breach to…

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On 9 April 2017, an overbooking problem occurred on United Airlines flight. At the last minute before the plane took off, United decided to fly four of their staff to a connection point and needed four passengers to leave the plane through selection. According to a United spokeswoman, the selection is based on several factors,…

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