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The 21st Century Credit Manager – The Changing Role in a New Era

6th September 2018 - 7th September 2018


This workshop is designed and developed with current issues and challenges faced by collection managers and supervisors in handling accounts and portfolio management in mind. Delegates will capitalise on expert knowledge and experience in leadership and the various management style; building, cultivating and mentoring teams; setting up targets and improving team performance which will result in a better performing portfolio. The programme also includes Best Practice standards for the Credit and Collections profession so that you can use them as a measure for your own organisation’s performance. 

Who Should Attend

This workshop is designed for professionals and executives who have stakes/roles in :

  • Collections and credit control management
  • Debt recovery/collections
  • Accounts receivables
  • Payments and settlements
  • Finance
  • Billing
  • Credit management
  • Call centre/contact centre
  • Sales and marketing

Key Learning Objectives

  • Enhance leadership and explore various management styles
  • Learn & Practice on how to build, nurture, mentor and motivate teams
  • Meet targets and improve portfolio performance
  • Understand the importance of incentives and how to motivate and improve team performance
  • Recognise the different characters of each team member
  • Understand team dynamics and how it affects team performance
  • Know when and how to be assertive at workplace
  • Apply selective tactics on managing teams and exerting influence

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